Wednesday, May 19, 2010
Customer Service - Do you care?
This morning I was once again helped with my experiments and odd sewing questions by Vanessa at John Watts Sewing. (I have no affiliation with this business other than being a happy customer). Today I needed a clear 'thing' for my machine as I was finding it hard to see what I was doing with small pieces of applique. Vanessa doesn't even roll her eyes when I forget everyday words thanks to my baby brain. Things like 'you know, that thing under the needle that holds the fabric'. A foot maybe? Yes!
Vanessa and her colleague found a second hand one for me as they are no longer manufactured for my old, but loved machine. Vanessa has always offered practical solutions and explains things simply regardless of my question. There's never any hard sell, just good advice in my experience.
If you're a local to Ipswich and haven't yet discovered John Watts Sewing, I can highly recommend you visit. I always get a park right outside the front door too, they're opposite Booval Fair Shopping Centre on Brisbane Road outbound.
Happy sewing. I'm off for a cuppsy before tackling dinner.